Helpdesk

Whether you are just browsing or you've been using Synergo for years, this page contains helpful answers and reminders for all present & future Synergo users.

How can we help you?

GENERAL

What is Synergo's cloud & server infrastructure?


The short answer is, our cloud provider is AWS (Amazon web-services) and Alibaba Cloud, the same server providers for well-known companies around the world including Airbnb and Netflix. If you would like to learn more about our security, please visit our about us page through the following link www.synergo.co/about-us




Does Synergo provide HRIS features?


Yes! We provide most HRIS features from attendance, employee self-service to payroll. Please visit our product page to learn more at www.synergo.co/solutions/human-resources




I'm interested in Synergo, but I have to migrate/integrate a lot of existing data in order for my company to effectively utilize the Synergo platform. What can I do?


No worries - we help all of customers with data integration and migration. We provide two options for data integration: 1. Open an FTP Server, where the customer's admin can set a scheduler to drop the latest data; or 2. Manual integration via Excel/CSV export.




What does cloud-based mean?


Cloud-based means a software platform or service that is hosted from a remote location. The same system can be freely accessed and used anywhere via an Internet connection.




What are Synergo's pricing plans?


All subscription plans are annual and differ by company size, but we generally divide pricing into 4 parts: 1. Implementation - a one time fee for data migration and platform socialization, assessed based on company size and readiness 2. Subscription - a monthly fee for access to the platform, generally the more users, the lower the subscription fee 3. Support - a monthly fee for dedicated support after go-live 4. Data Storage - a per GB/month fee charged if the maximum threshold of data storage is reached




Who owns the data in the platform?


All the data stored in our platform belongs to our customers, not us. Customers reserve the right to be assisted with data transfer out of our platform at any time.




Can companies request customizations to Synergo?


Generally, we do not accept customizations. However, the Synergo platform is very flexible and has been proven to accomodate complex admin settings for multiple industries and company sizes.




How do I contact Synergo if I am interested with to explore further?


There are three ways to contact us: 1. Through a self-sign up form at our website www.synergo.co; 2. Emailing us at hello@synergo.co; 3. Or directly calling our hotline number +(+62)21-5084-7161​ Our Business Development Team will then arrange for a physical or virtual demo, depending on schedule availability.




Does Synergo work offline?


Yes, it does! Our mobile apps support online to offline syncing, which means any work you do without internet connection on a phone or tablet will show up once you resume connection. Offline syncing would provide a tremendous advantage to a company with regional and global branches. Even without connection, work can still remain up-to-date when wifi comes back on, no matter the distance.





NEW USERS & ADMINS

How do I sign-in the platform for the first time?


Each company gets a separate URL that’s only accessible to its members. To sign in, each user will need to input their company email and their personal password.




How do I change my profile picture and personal settings?


1. When you open the Synergo website, in the blue sidebar click on the icon with your initials. 2. click on the profile picture icon and upload the desired photo you wish to change to. Bonus: You can also change your password and look at the organizational chart in this page.




Can I get notifications sent directly to my email?


es, there is an option to manually turn on and off email notifications. However, this feature is only available to admin users. After logging in as an admin user, click the sidebar button (the three lines second from the bottom of the blue column at the left). The sidebar should expand with a variety of options, including Home, Mimic, and Settings. Scroll to the bottom of the of the sidebar and click of the sideboard and click "Email Configuration" under the subheading "Administration". Your screen should show a series of switches which allows you to turn on and off automatic emails for the system, subgoals, task, card or card subtask email. Such email notifications can be useful for real-time updates of task's progress, reminders for a subtask, reminding an employee of a deadline, and much more.




Is there a limit for the number of admins in Synergo?


No, there are no limits to the number of admins.




Can Synergo be integrated with other HRIS systems?


Yes, our system can work with these systems as long as the system fulfills these two requirements: The system is online online The system's database accessible via third rd party by API. If APIs are unavailable, then the data should be exportable in .csv or .xlsx format In fact, Synergo has been integrated multiple systems – both local and foreign, such as HRIS systems, ERPs (including SAP and Oracle) and CRMs (such as hubspot and salesforce).





CHAT

What is the main purpose of having a chat feature in the Synergo platform?


We wanted our users to be able to finish their tasks in a single consolidated platform without having to switch between applications. Since everything is in one platform, work can be done in a more concise manner.




What is the size limit (in MB) for uploading attachments on Sygochat?


The maximum size for attachments on Sygochat is 20MB.




How do I integrate my Synergo account with Zoom?


As Synergo is a portal that helps businesses collaborate better, our most prominent product, “chat for business”, has been ascending in popularity among our customers. With more and more features added to our chat platform, you now can also conduct a video conference from the chat module using integrations with Zoom. Synergo allows you to create Zoom meetings with your team directly from your Chat Groups through the following steps: 1. navigate to the chat module and either create a new message or select a pre-existing chat where the zoom meeting is to be made. 2. click on the “more items” menu on the upper right corner and choose “zoom” to create the meeting. Installation: 1. On clicking the “zoom” button, you will be automatically redirected to an authorization page where you are required to sign in and authorize the process. Synergo will be automatically installed to your zoom account. 2. You will then be redirected to a page which will contain your Meeting Link, First and Last Name. Concurrently, Synergo’s Zoom Integration App will generate a message containing the meeting link in the preferred group where the zoom meeting has been made. Uninstallation: 1. Log in to your zoom account and navigate to the Zoom app marketplace 2. Click Manage > Installed apps 3. Click on the Synergo app 4. Click Uninstall





LEARNING

How do I upload our courses to Synergo?


We will help you upload your course onto Synergo. All you need to do is send us what materials you need us to upload.




Can the courses under "Learning" be shared to more than one user?


Yes - the admin can choose to assign users their own courses.




Can I upload course materials that tests an employee's skills and knowledge (e.g. multiple choice and open-based questions)?


Yes, you can also upload quizzes onto Synergo’s Learning page. In fact, we provide both types of questions for our own employees!





PERFORMANCE

How is performance appraisal conducted in Synergo?


Performance Appraisal is the systematic evaluation of the performance of employees and to understand the abilities of a person for further growth and development. Our platform evaluates the performance of an employee from two sides: their targets and their skills. An employee’s target consists of their goals, KPIs and accomplishments in day-to-day tasks; whereas their skills consists of soft skills and technical abilities. An overall understanding of these two parts will give employers a more holistic view of an employee. Our platform conducts employee performance appraisal by having the employees and employer give reviews – i.e. a two-way review. Any feedback and opinions provided are left anonymous to avoid office politics and negative sentiments between staff.




What kinds of reviews are available?


We provide three kinds of reviews: Self, Manager and 360° Review. 360° Reviews are done on a 3-month basis (or another pre-set, specific time period) When giving review scores, managers, peers and subs can be assigned different weights (eg 60% for managers, 40% for 360 feedback) which will affect an employee’s overall review score. Most systems can only review goals or competencies. In our system, managers, peers and subs can review both.





WORKFLOWS

What is a Kanban Board?


A Kanban Board is a visual system for managing work as it moves through a process. The goal of Kanban is to identify potential bottlenecks in your process and fix them so work can flow through it cost-effectively at an optimal speed or throughput. In Kanban, each piece work is defined as a Card, and the card goes through Stages as it journeys from incomplete to complete.




What are the ways I can use a Kanban Board? How can Kanban be a solution for my company?


Kanban introduces a new level of efficiency into a project because it lets you see where your project is at any given time. You can drill down further and see who is doing what and what they need to move forward.




What types of industries are Kanban boards usually used for?


Synergo strives to serve a variety of fields. We have helped various industries, from the education sector (Binus), automotive sector (Astra), to real estate (Ciputra). Each of our clients mainly uses Synergo for performance management, where tasks can be monitored on a daily basis. They also use Synergo for specific functions to further the efficiency of work. For instance, Binus uses our system to provide more holistic feedback between colleagues.





ZOOM

How do I integrate my Synergo account with Zoom?


As Synergo is a portal that helps businesses collaborate better, our most prominent product, “chat for business”, has been ascending in popularity among our customers. With more and more features added to our chat platform, you now can also conduct a video conference from the chat module using integrations with Zoom. Synergo allows you to create Zoom meetings with your team directly from your Chat Groups through the following steps: 1. navigate to the chat module and either create a new message or select a pre-existing chat where the zoom meeting is to be made. 2. click on the “more items” menu on the upper right corner and choose “zoom” to create the meeting. Installation: 1. On clicking the “zoom” button, you will be automatically redirected to an authorization page where you are required to sign in and authorize the process. Synergo will be automatically installed to your zoom account. 2. You will then be redirected to a page which will contain your Meeting Link, First and Last Name. Concurrently, Synergo’s Zoom Integration App will generate a message containing the meeting link in the preferred group where the zoom meeting has been made. Uninstallation: 1. Log in to your zoom account and navigate to the Zoom app marketplace 2. Click Manage > Installed apps 3. Click on the Synergo app 4. Click Uninstall





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